Terms & Conditions

These General Terms and Conditions (“Terms”) apply to all contract(s) concluded on our online store including both one-time purchase(s) and subscription(s) agreement(s) as well as to your general use of our website.

The contracting party is:

 Suplar, UAB
Perkūnkiemio g. 13‑91
LT‑12114 Vilnius, Lithuania
E-mail: care@suplar.eu
(referred to as “Suplar”, “we”, “us” or “our”)

You (referred to as “you”, “your” or “the customer”) agree to be bound by these Terms by using our website, creating an account, placing an order, or subscribing to our products.

These Terms, along with our Privacy Policy and any written order confirmations, form the complete agreement between you and Suplar.

We do not accept any deviating terms and conditions of the customer. This also applies if we do not expressly object to their inclusion.

Our products are sold exclusively to consumers for personal use. Commercial resale is strictly prohibited.

The presentation of products, descriptions, prices, or promotional content on our website constitutes an invitation to treat (invitatio ad offerendum) and does not constitute a legally binding offer to conclude a purchase contract.

By submitting an order via our online store (e.g., clicking the button labeled “Order Subject to Payment” or equivalent confirmation), you make a legally binding offer to enter into a purchase contract. This offer remains valid for 14 calendar days unless expressly revoked by you earlier or rejected by us.

Upon receipt of your order placed via our online store, we will immediately confirm this via email. This confirmation serves only to acknowledge receipt and does not constitute acceptance of your order, unless the acceptance is declared at the same time.

A binding purchase contract is only formed when we:

• (a) Send you an express, separate declaration of acceptance (e.g., a “Confirmation of Order” email); or
• (b) By delivery of the ordered product(s) to you.


We reserve the right to reject your offer (e.g., due to unavailability of stock, pricing errors, or suspected fraud). If we reject your offer, we will notify you without undue delay and refund any payment in full no later than 14 calendar days from the date of rejection.

If your order includes physical goods, the contract is deemed accepted at the moment we transfer the product(s) to the carrier for delivery. The risk of loss or damage passes to you in accordance with applicable consumer protection laws.

3.1 Formation of Subscription
If you select a “Suplar Essential”, “Suplar Essential+”, “Single Subscription” or a similar plan (collectively referred to as the “Subscription”), a contract for the recurring delivery of products is only formed when we explicitly accept your order either through a separate declaration of acceptance (e.g., a Confirmation Email) or by dispatching the first shipment.

3.2 Subscription Term and Renewal
(a) The Subscription begins with an initial term of 1 month.
(b) After the initial term, the Subscription renews automatically for additional 1-month rolling periods, unless one of the following occurs:


• You cancel the Subscription under Section 4 (Right of Withdrawal) or Section 5 (30-Day Money-Back Guarantee);
• You terminate the Subscription in accordance with Section 3.3; or
• We terminate the Subscription for cause in accordance with Section 3.4.


3.3 Cancellation by You
You may cancel the Subscription at any time, without notice or reason, with no effect for the future. Cancellation must be submitted via your account dashboard or in writing to us (e.g., email).

3.4 Termination by Us
We reserve the right to terminate your Subscription for good cause (e.g., breach of Terms, suspected fraud, or product discontinuation) with four (4) weeks' prior notice before the end of the current subscription period.

3.5 Unavailable Products
If delivery of a subscription product(s) is impossible (e.g., due to stock unavailability), we will not accept your order. In this case:


• No contract is formed;
• You will be notified immediately; and
• Any payment received will be refunded in full within 14 calendar days.

As a consumer, you are entitled to withdraw from this contract whether concluded for a one-time purchase or a subscription within a period of fourteen (14) days, without the need to provide any justification. In the case of a one-time purchase, the withdrawal period will commence on the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods. For subscription agreements, the withdrawal period will commence on the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods and will expire after fourteen (14) days from that date.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear written statement (such as an email or letter) before the withdrawal period expires. You may use our optional withdrawal form, but it is not required. Your message should be sent to:

„Suplar”, UAB
Perkūnkiemio g. 13‑91
LT‑12114 Vilnius, Lithuania
Email: care@suplar.eu

Once you notify us of your decision, we will refund all payments received from you, including standard delivery charges (excluding any additional costs incurred if you selected a delivery method other than the least expensive standard shipping option we offer), without undue delay and no later than fourteen (14) days from the day we receive your withdrawal notice. The refund will be processed using the same payment method you used in the original transaction, unless otherwise agreed. No additional fees will apply.

We may withhold the refund until we have received the goods back or you have provided proof of return, whichever comes first. You must return the goods to us within fourteen (14) days of informing us of your withdrawal. This deadline is met if you dispatch the goods before the 14-day period has expired. You are responsible for the direct cost of returning the goods

Please be aware that our products are sealed for health protection and hygiene purposes. Once the seal has been broken or the packaging opened after delivery, the products are no longer eligible for return. In such cases, the right of withdrawal no longer applies.

If you are not satisfied with our product, you may request a refund within 30 days of receiving your first order whether as a one-time purchase or under any subscription plan. To initiate a return, please email us at care@suplar.eu with your name, order number, order date, and shipping address. Our care team will reply promptly with return instructions, including the designated return address.

To be eligible for a refund, all items from your first order including packaging must be returned in an unused and undamaged condition. If your order includes multiple units (e.g., under a double or triple plan or a similar plan), a full refund requires all units to be returned. Partial returns will result in a proportionate refund based on the number of units returned.

Returns must be shipped using a tracked delivery service. You are responsible for the return shipping costs, which are non-refundable. Please email the tracking number to us immediately to confirm your return.

Refunds will be processed within six (6) weeks of receiving the returned product(s). This money-back guarantee applies only to your first order only and may not be used more than once. It does not apply to promotional offers, free trials, or subsequent purchases under the same or new account.

This applies to your first paid order only, excluding any subsequent orders even under a different email or account.

This guarantee is provided in addition to your statutory rights, which remain unaffected.

All purchases are subject to advance payment of the full purchase price (prepayment). For one-time purchases, any applicable shipping costs will be added during checkout and clearly displayed before you confirm your order. Delivery will be initiated once payment has been successfully received and confirmed.

For subscriptions, shipments are automatically scheduled every 30 days by default. Subscription plans include free standard delivery, unless otherwise stated at the time of purchase.

The estimated delivery time for both one-time purchases and subscription shipments is approximately 5 to 10 business days from the date of payment confirmation. This timeframe may vary depending on your location and external circumstances.

We reserve the right to update delivery timelines or temporarily suspend dispatch in exceptional cases (e.g., supply chain disruptions, regulatory restrictions, or force majeure). Should this occur, you will be notified without undue delay.

All prices listed in our online store include applicable value-added tax (VAT). For subscription plans, delivery is included in the price — no additional shipping charges apply. For one-time purchases, any applicable shipping fees will be clearly displayed alongside the product price and summarized at checkout.

Before completing your order, you will be presented with a full overview of the total amount due, including VAT and any delivery costs, where applicable.

For subscriptions, the price indicated at the time of sign-up (inclusive of VAT and delivery) will be billed for each recurring shipment unless otherwise modified in accordance with these Terms.

Should you exercise your right of withdrawal under Section 4, any delivery fees prepaid for unshipped items may be refunded in line with statutory obligations, provided the withdrawal is timely and valid.

This pricing model is designed to offer clarity and confidence.

The purchase price, including any applicable shipping costs, must be paid in advance. You may select one of the payment methods available in our online store at the time of ordering. Delivery will only take place once full payment has been received and confirmed.

If a subscription has been concluded, you grant us a direct debit authorization to charge your selected payment method for all future deliveries under that subscription. We will initiate the payment process no earlier than seven (7) days prior to the scheduled dispatch of each shipment. This direct debit authorization remains valid until you expressly revoke it and applies to any future orders within the scope of your subscription.

You are not entitled to set off any claims against our claims unless your counterclaims have been legally established or are undisputed. 

You may only exercise a right of retention insofar as your counterclaim is based on the same contractual relationship as the underlying purchase or subscription agreement.

As a consumer, you are entitled to statutory warranty rights under the laws of your country of residence. These rights ensure that any goods delivered to you are free from material defects and conform to the contract at the time of delivery.

Pursuant to Directive (EU) 2019/771 on the sale of goods, the statutory limitation period for asserting warranty claims is two (2) years from the date of delivery.

Any commercial warranties offered by us or by a product manufacturer shall apply in addition to the statutory claims arising from material defects or defects of certain items.

By accessing or using our website, you agree to comply with all applicable laws and refrain from any use that may harm Suplar or infringe upon the rights of third parties.

You agree to indemnify and hold harmless Suplar from and against any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from your unlawful or negligent use of the website or violation of these Terms.

You grant Suplar a non-exclusive, worldwide, royalty-free, perpetual, revocable at any time, and sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content, including your name, when the content was created.

Suplar reserves the right to remove any content at our discretion if we believe it violates applicable laws, these Terms, or the rights of others.

11.1 Intent and Gross Negligence
We shall be liable to you in all cases of contractual and non-contractual liability for damages or reimbursement of expenses resulting from intentional misconduct or gross negligence, in accordance with applicable statutory provisions.

11.2 Liability for Ordinary Negligence (Cardinal Obligations)
In all other cases, unless otherwise stated in Section 11.3, our liability shall be limited to the breach of contractual obligations whose fulfilment is essential for the proper performance of the contract and on which you may regularly rely ("Cardinal Obligations"). In such cases, liability shall be limited to foreseeable and typical damages. All other liability for ordinary negligence is excluded.


11.3 Exceptions to Liability Limitations
The foregoing limitations of liability shall not apply to:


• Damages resulting from injury to life, body, or health;
• Liability under mandatory product liability laws (the EU Product Liability Directive 85/374/EEC);
• Claims arising from fraudulent misrepresentation or the willful concealment of defects.



11.4 Limitation of Damages
Unless otherwise required by mandatory law, our total aggregate liability under each individual contract shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

All content on our website, including logos, product designs, visuals, texts, and trademarks, is the property of Suplar or used under license and is protected by intellectual property laws. Any use, reproduction, distribution, or modification of this content without our prior written consent is strictly prohibited and may result in legal action.

Our website may contain links to external websites operated by third parties. We have no control over the content, availability, or practices of these websites and assume no responsibility for them. These links are provided solely for your convenience and do not imply endorsement or approval of the content, products, or services offered by third parties.

This website has been created with great care; however, occasional errors in content, pricing, or technical details may occur. All information provided on the Site is for general informational purposes only and is not intended as medical or therapeutic advice.

The content presented here is not a substitute for consultation, diagnosis, or treatment by a qualified healthcare professional. Suplar does not provide medical services or advice. You should always seek the guidance of your physician or another qualified health provider with any questions regarding a medical condition or before starting any new supplement or wellness regimen.

Suplar cannot be held responsible for decisions made based on the information found on this website. While we strive for accuracy, we do not guarantee that all content is complete, current, or free from errors.

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws. Our approach to data privacy is guided by transparency, security, and respect for your rights.

For detailed information on how we collect, use, and protect your personal data, as well as your rights as a data subject, please refer to our Privacy Policy.

16.1 Right to Amend Terms
We reserve the right to amend these Terms at any time, particularly to reflect changes in applicable law or regulation, technical or organizational updates, developments in our business model, market conditions, or to correct ambiguities. Any amendments will be made in good faith only.

16.2 Notice of Changes
If you are subscribed to our services, we will notify you of any material changes at least four (4) weeks in advance by email or by displaying a prominent notice on our website. For users without a subscription, amended Terms will take effect immediately upon being published on our website.

16.3 Objection and Termination Rights (for Subscribers)
If you are a subscriber, you have the right to object to any changes within four (4) weeks of receiving notice. If no objection is raised within this period, the updated Terms shall be deemed accepted.
If you do object, we reserve the right to terminate your subscription(s) with effect from the date the amended Terms would have come into force. You will be informed of your right to object, the applicable deadline, and the consequences of objection within the change notification.

16.4 Immediate Effect of Non-Material Changes
Changes that are purely administrative in nature or any visual materials (e.g., text, images, videos) affect only new functionalities, services, or products and do not impose additional obligations or limitations that take effect immediately upon publication.

16.5 Website Availability
We reserve the right to modify, suspend, or discontinue our website or its services at any time, in whole or in part, without prior notice and without incurring liability.

We reserve the right to assign or transfer, in whole or in part, any contract concluded with you including all associated rights and obligations to another legal entity. This may include, but is not limited to, affiliated companies within our corporate group, or as part of a business restructuring, merger, acquisition, or asset transfer.


Such an assignment will not affect your statutory rights or the overall service you receive under the contract.

18.1 Governing Law
These Terms, and any contractual or non-contractual obligations arising from them, shall be governed by and construed in accordance with the laws of the Republic of Lithuania, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer residing in another EU Member State, this choice of law does not affect the application of mandatory consumer protection provisions of your country of residence.

18.2 Jurisdiction
If you are a consumer within the European Union, you may bring proceedings in the courts of your place of residence or in the courts of Lithuania.
For any legal actions initiated by us, the exclusive place of jurisdiction shall be the competent courts of Vilnius, Lithuania.

18.3 Online Dispute Resolution (ODR) Platform
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission provides an Online Dispute Resolution platform to facilitate out-of-court resolution of disputes arising from online transactions. You can access the platform here: https://ec.europa.eu/consumers/odr.

At present, we are not obliged and do not agree to participate in any alternative dispute resolution (ADR) procedures before a consumer arbitration body.

If you require this information in your native language or need assistance understanding any part of our Terms, Privacy Policy, Cookie Policy or service information, please contact us at care@suplar.eu. We are happy to provide support to ensure transparency and accessibility for all users.